Human Resources
Via Bergamo 1910
21042 Caronno Pertusella (VA) - Italy

Tel. +39 02 9650169
+39 02 96458475

Fax +39 02 9656218

MS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
TechServ17 - Technical Service Support Manager
Within the R&D Department, the Technical Service Support Manager is the first interface and connection between R&D and Service departments. He/She will be responsible to provide technical expertise and solutions to the team of Service (Commissioning & Assistance), Sales and ultimately to our customers in maintaining all required quality assurance programs.
Main activities and responsibilities
  • Interact with Service team to implement and meet customer requirements and expectations.
  • Research and provide technical solutions through a continuous dialog with Field Service Technicians from one side and with Mechanical, Electrical or SW Engineers from the other one.
  • Interface directly with customers providing clarification and interpretation of specifications, test procedures and product analysis.
  • Keep a constant reporting activity.
  • Visit the main customer to give the adequate solutions and finding opportunity to develop new business from business.
  • Learn about products updates and new Technologies.
Key competences
  • Have good analytical skills to diagnose problems quickly
  • Have excellent customer service skills
  • Have excellent communication skills
  • Be sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with faulty equipment
  • Ability to work as team player
  • Organizational skills
  • Fluent English
  • Proven working experience in technical support area or Service
June 2017
Type of employment:
Caronno Pertusella (VA) - Italy
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The digital revolution is far more significant than the invention of writing or even of printing.

Douglas Engelbart

  • Via Bergamo 1910
         21042 Caronno Pertusella
         (VA) - Italy
  • Tel. +39 02 9650169
         +39 02 96458475
  • Fax +39 02 9656218

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Dover is a diversified global manufacturer with annual revenue exceeding $7 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at

MS PRINTING SOLUTIONS SRL a socio unico - CF e PI 03388150124 – cap. soc. 5.000.000,00 i.v. – reg. imprese Varese n. 03388150124 REA 347538
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